Refund policy

RETURN AND REFUND POLICY

At Terry Rags LLC, customer satisfaction is important to us. If you are not satisfied with your purchase for any reason, please contact us at sales@terryrags.com to request a return and refund.

RETURNS

We accept returns of products purchased from Terry Rags. Before returning an item, please contact sales@terryrags.com with your order number and the reason for the return so that we can provide return instructions.

REFUNDS

Once the returned merchandise has been received and reviewed, we will issue a refund for the eligible returned merchandise to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

RETURN SHIPPING

For returns resulting from a customer preference, change of mind, or ordering error, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, please contact us at sales@terryrags.com. Terry Rags LLC will work with you to correct the issue and, when appropriate, arrange replacement, return shipping, or a refund at no additional cost to you.

FREIGHT AND PALLET ORDERS

Due to the size and shipping requirements of pallet and freight orders, please contact us before returning any freight shipment. Unauthorized freight returns may not be accepted.

If an order arrives damaged, please photograph the shipment and packaging and contact us as soon as possible at sales@terryrags.com.

For all return and refund questions, contact:

Terry Rags LLC
Email: sales@terryrags.com
Website: www.terryrags.com