Shipping policy

SHIPPING POLICY

Terry Rags LLC ships wiping rags, towels, absorbents, cleaning supplies, and other products to customers throughout the United States.

ORDER PROCESSING

We work to process and ship orders as quickly as possible. Many in-stock orders may ship the same business day when received early enough for processing. Orders received later in the day, on weekends, holidays, or during periods of high order volume may ship on the next available business day.

Shipping times are estimates and may vary depending on product availability, order size, destination, carrier schedules, weather, and other circumstances outside our control.

PARCEL SHIPPING

Smaller orders may be shipped using UPS, FedEx, USPS, or another appropriate carrier.

Available shipping options and applicable charges may be displayed during checkout based on the order and delivery destination.

Once an order has been transferred to the carrier, delivery times are subject to the carrier's service and operating conditions.

FREIGHT AND PALLET ORDERS

Large orders, pallet quantities, and other oversized shipments may require commercial freight service.

Freight orders may be shipped using a carrier selected by Terry Rags LLC or, when arranged with us in advance, a carrier selected by the customer.

Freight costs may vary based on order size, weight, destination, delivery requirements, and carrier availability.

CUSTOMER-ARRANGED FREIGHT

Customers may contact us to discuss arranging their own freight transportation for qualifying orders.

Before scheduling a carrier, please email sales@terryrags.com so we can coordinate the order, pickup requirements, availability, and necessary shipping information.

Customers should not dispatch a freight carrier until arrangements have been confirmed by Terry Rags LLC.

PALLET PICKUP

Pickup may be available for pallet and other qualifying orders.

Customers interested in pickup should complete their purchase and then email sales@terryrags.com with their order number.

We will provide the applicable pickup location, availability, and pickup instructions after the order has been confirmed.

Please do not arrive for pickup without receiving confirmation and pickup instructions from Terry Rags LLC.

DELIVERY ACCESS AND FREIGHT SERVICES

Commercial freight deliveries may have different requirements than standard parcel deliveries. Additional services such as residential delivery, liftgate service, limited-access delivery, inside delivery, appointment delivery, or redelivery may result in additional carrier charges.

Customers are responsible for providing accurate delivery information and notifying us of any special delivery requirements when placing or coordinating a freight order.

SHIPPING DAMAGE

Please inspect packages and freight shipments upon delivery whenever possible.

If an order arrives damaged, please photograph the damaged product, packaging, pallet, and/or freight shipment and contact us at sales@terryrags.com as soon as possible.

For visibly damaged freight shipments, customers should note the damage on the carrier's delivery receipt before accepting the shipment whenever possible.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

Additional costs resulting from an incorrect address, refused delivery, missed freight appointment, address correction, or other customer-provided delivery issue may be the responsibility of the customer.

SHIPPING DELAYS

Terry Rags LLC is not responsible for carrier delays caused by weather, transportation disruptions, natural disasters, labor interruptions, incorrect delivery information, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with shipping-related issues.

For questions about shipping, pallet quantities, freight arrangements, customer-arranged freight, or pickup, contact:

Terry Rags LLC
Email: sales@terryrags.com
Website: www.terryrags.com